Frequently Asked Questions

Getting started is easy! Simply schedule a demo with our team, and we'll walk you through the platform. Once you're ready to proceed, we'll:

• Set up your clinic account and configure settings
• Import your existing patient data (if migrating from another system)
• Provide comprehensive training for your staff
• Offer ongoing support during the transition period

Most clinics are fully operational within 1-2 weeks.

Implementation typically takes 1-3 weeks depending on your clinic size and complexity. Our process includes:

• Week 1: System setup, data migration, and configuration
• Week 2: Staff training and testing
• Week 3: Go-live support and optimization

We provide dedicated support throughout the entire process to ensure a smooth transition.

Yes! We offer comprehensive training including:

• Live online training sessions customized to your workflow
• Video tutorials and documentation library
• Hands-on practice in a test environment
• Role-based training for doctors, nurses, and administrative staff
• Ongoing training for new staff members

Our goal is to ensure everyone on your team feels confident using the system.

Absolutely! Our data migration service supports transfers from most major clinic management systems. We handle:

• Patient demographics and medical history
• Appointment history
• Billing and payment records
• Prescription and medication records
• Insurance information

We ensure data integrity and perform thorough validation before going live.

ClinicGateway is a comprehensive clinic management system that includes:

• Patient Management: Complete patient records, medical history, and demographics
• Smart Scheduling: Intelligent appointment booking with automated reminders
• Medication Management: E-prescriptions, drug interaction alerts, dosage tracking
• Billing & Insurance: Automated billing, insurance claims, payment processing
• Clinical Documentation: Notes, vital signs, diagnoses, treatment plans
• Analytics & Reporting: Real-time dashboards and custom reports
• WhatsApp Integration: Patient communication and appointment reminders
• Multi-location Support: Centralized management for clinic networks

Yes! ClinicGateway is fully responsive and works seamlessly on:

• Desktop computers (Windows, Mac, Linux)
• Tablets (iPad, Android tablets)
• Smartphones (iOS and Android)

Access your clinic data anywhere, anytime with an internet connection. No app installation required!

Yes, ClinicGateway offers extensive customization options:

• Custom forms and templates
• Configurable appointment types and durations
• Custom user roles and permissions
• Personalized dashboards and reports
• Custom billing rules and payment workflows

Enterprise clients can also request custom integrations and features.

ClinicGateway integrates with many popular healthcare tools:

• Laboratory information systems (LIS)
• Pharmacy management systems
• Insurance verification services
• Payment processors (Stripe, PayPal, etc.)
• WhatsApp Business API
• Accounting software (QuickBooks, Xero)

Visit our Integrations page for the complete list.

We offer flexible pricing plans to suit clinics of all sizes:

• Starter: $99/month - Perfect for small clinics (up to 500 patients)
• Professional: $199/month - Ideal for growing practices (up to 2,000 patients)
• Enterprise: $399/month - For large healthcare organizations (unlimited patients)

Save 20% with annual billing. All plans include training, support, and regular updates. View detailed pricing on our Pricing page.

Yes! We offer a 14-day free trial with full access to all features. No credit card required. During your trial, you'll receive:

• Complete access to the platform
• Personalized onboarding session
• Dedicated support team assistance
• Sample data to explore features

Start your free trial today!

No hidden fees! Our pricing is transparent and includes:

• System setup and configuration
• Data migration assistance
• Staff training
• Unlimited users
• Regular software updates
• Customer support
• Cloud hosting and storage

The only additional cost might be custom integrations or enterprise-level customizations, which we quote separately.

Yes, you can cancel anytime. We offer:

• No long-term contracts (month-to-month billing available)
• Cancel with 30 days notice
• Data export assistance upon cancellation
• Prorated refunds for annual plans

We're confident you'll love ClinicGateway, but we never lock you in.

Yes, ClinicGateway is fully HIPAA compliant. We implement comprehensive security measures including:

• End-to-end encryption for data in transit and at rest
• Role-based access controls
• Audit trails for all patient data access
• Regular security audits and penetration testing
• HIPAA Business Associate Agreements (BAA)
• Staff security training and certifications

Learn more on our Security & Compliance page.

We employ enterprise-grade security measures:

• Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
• Infrastructure: Hosted on secure, HIPAA-compliant cloud servers
• Backups: Daily automated backups with disaster recovery
• Access Control: Multi-factor authentication (MFA) available
• Monitoring: 24/7 security monitoring and threat detection
• Compliance: Regular third-party security audits

You have complete control over data access:

• Only authorized staff members you designate can access patient data
• Role-based permissions control what each user can see and do
• All access is logged in detailed audit trails
• ClinicGateway staff never access your data without explicit permission
• You can revoke access instantly when staff leaves

Your data is always yours. If you cancel:

• We'll provide complete data export in standard formats
• You have 90 days to download your data
• After 90 days, data is securely deleted per HIPAA requirements
• We provide migration assistance to your new system

We make leaving easy if needed (though we hope you'll stay!).

ClinicGateway is a cloud-based system with minimal requirements:

• Internet: Stable broadband connection (5+ Mbps recommended)
• Browser: Latest version of Chrome, Firefox, Safari, or Edge
• Device: Any computer, tablet, or smartphone
• Operating System: Windows 10+, macOS 10.14+, iOS 14+, Android 9+

No special hardware or software installation required!

While ClinicGateway requires internet to function, we have safeguards:

• Data is automatically saved as you work
• Browser caching keeps recently viewed data accessible
• Offline mode for essential functions (available in mobile apps)
• Quick reconnection when internet is restored

For critical operations, we recommend having a backup internet connection.

We continuously improve ClinicGateway:

• Minor updates and bug fixes: Weekly
• New features: Monthly
• Major releases: Quarterly
• Security patches: Immediately as needed

All updates are automatic with no downtime. You'll always have the latest version!

Yes! All plans include comprehensive support:

• Email Support: Response within 24 hours (all plans)
• Live Chat: Available during business hours (Professional & Enterprise)
• Phone Support: Priority phone support (Enterprise only)
• Knowledge Base: Extensive documentation and video tutorials
• Training: Regular webinars and personalized training sessions

Visit our Help Center for immediate assistance.